The Support Ticket system provides a concrete paper trail for everything from the initial provisioning of nodes, to the transfer or withdrawal of tokens, and everything in between. If you encounter a situation where you would like to formally request any service or escalate an issue pertaining to your account, you can easily do so by opening a support ticket directly from your main profile page.
Once you are logged in:
You can Open Ticket from the top bar, or from the central right-hand side.
- Your Name and Email Address will auto-populate
- Enter a Subject, and write up a quick Message and Support Staff will be notified immediately.
- You can edit the Priority to your desired specifications
Click the Submit button, and Support Staff will respond as soon as possible to walkthrough resolving the Support Ticket.